Public Health

Dear Patron,

In a show of collaboration and unity during this challenging crisis, the AT&T Performing Arts Center joined other leaders in the Dallas arts community to establish COVID-19 reopening guidelines. They’re designed to help reduce risk and provide a path for patrons, staff and artists to again enjoy live, in-person performances, even during a pandemic.

We relied on the recommendations of the Centers for Disease Control and Prevention, Governor Greg Abbott’s Open Texas guidelines for fine arts performance venues, the policies of Dallas County and the City of Dallas, and industry best-practices. These guidelines were then reviewed by a top infectious disease expert at UT Southwestern Medical Center. More than 60 Dallas arts organizations have signed on to the guidelines.

This also requires agreement and patience by everyone in all parts of the experience path, from ticketing to arrival, through front of house, moving to your seats and exiting, to all of the activity backstage. This is how we will safely make the magic happen until the threat of COVID-19 is gone.

We look forward to seeing you at the Center!



Debbie Storey
President & CEO

Code Of Conduct

  • Protective face masks are required:
    • Inside – At all times.
    • Outside – When not seated
  • Patrons are encouraged to bring their own masks, if they forget, one will be provided.
  • Follow entrance, seating and exiting instructions
  • Watch for floor markers to help maintain 6-foot spacing in lines, lobbies and public spaces.
  • If you do not feel well, or have COVID-19 symptoms or exposure, please stay home.
  • Treat patrons, artists and staff with patience and respect.
  • Anyone who does not comply will be asked to leave.

Purchase of tickets acknowledges consent to Code of Conduct and policies.

Safety Strategies

  • Our friendly staff and volunteers:
    • Have been trained on all strategies and policies.
    • Will wear masks at all times.
    • Will work with patrons to maintain social distancing in all spaces.
    • Will be temperature screened before entry to facilities and not allowed to enter if elevated.
  • New equipment and protocols we’ve added to improve safety:
    • Touch-free payments and ticket scanning.
    • Additional touchless hand sanitizer stations throughout venues.
    • Increased staffing to help guide patrons, maintain social distancing and answer questions.
    • Added signage and social distance floor markers at all cueing locations, including parking garage, elevator lobbies, concessions, patron services, merchandise locations, restrooms, and box office.
    • Floor markers will be used to help maintain 6-foot spacing in lines, lobbies and public spaces.
    • Frequent cleaning of high touch surfaces.
    • Deep cleaning between performances using electrostatic disinfectant devices.
    • Frequent HVAC circulation to bring in fresh outdoor air during and between performances.
    • More frequent changing of HEPA air filters.
    • Acrylic guards in place for concessions, patron services and box office.
    • Concessions will be limited to drinks and packaged items. No outside food or drinks allowed.
    • Restroom and elevator occupancy limited and monitored at all times.
    • Seats will be designated for spacing which are not to be filled.
  • Backstage, here’s what we’re doing:
    • Each company, performance piece and art form is unique and strategies may be adjusted to meet the mechanics of that program The Center’s team will work with the arts organizations and its teams, artists, crew, staff and appropriate unions to create an environment that creates space and mitigates risk before, during and after performances.
    • With the exception of onstage performance and rehearsals, artists, crew and staff will be required to wear masks.
    • The Center encourages arts organizations themselves to develop thoughtful strategies and follow best practices to keep everyone as safe as possible during casting, rehearsals, set building and tear-down and performances.