Broadway 23/24 Season Ticket Holder FAQs

2023-2024 Season

How do I access my Broadway at the Center series season tickets for The Cher Show, Annie, Chicago, Shrek the Musical?

E-tickets for shows presented by the AT&T Performing Arts Center (The Cher Show, Annie, Chicago, Shrek the Musical) will be available in the My Upcoming Events section of your account. E-tickets will be released in late August and you will be notified by email when tickets have been released.

How do I access my add-on show tickets for Jagged Little Pill, Cirque Musica Holiday Wonderland and MOMIX’s Alice?

E-tickets for the AT&T Performing Arts Center presented add-on shows (Jagged Little Pill, Cirque Musica Holiday Wonderland) and TITAS/DANCE UNBOUND (MOMIX’s Alice) will also be available in the My Upcoming Events section of your account. E-tickets will be released in late August and you will be notified by email when tickets have been released.

How do I access my add-on show tickets for Hamilton?

E-tickets for the Broadway Dallas presented add-on show (Hamilton) will be available at a later date and accessible through the Broadway Dallas app (available in the App Store and Google Play). You will receive an email when tickets are released with instructions on how to access tickets at a later date.

I am not familiar with e-tickets or how to access my tickets online. Can you help?

Of course! Please visit our E-ticketing FAQ or call the box office at 214-880-0202 for additional help.

What is the season ticket holder exchange policy?

For shows presented by the AT&T Performing Arts Center (The Cher Show, Annie, Chicago, Shrek the Musical, Jagged Little Pill, Cirque Musica Holiday Wonderland) and TITAS/DANCE UNBOUND (MOMIX’s Alice):
Ticket exchanges are subject to availability and may be requested by contacting the AT&T Performing Arts Center box office once tickets are released. All exchanges must be made over the phone at least 24 hours prior to your performance. Ticket exchanges may incur a price difference due to show date, seating section, or ticket pricing, that is due at the time of the exchange. No refunds will be given for exchanges to a lower-priced show or seating section.

For the show Hamilton Presented by Broadway Dallas:
Ticket exchanges are subject to availability and may be requested by contacting the AT&T Performing Arts Center box office once season tickets are released. The exchange deadline for Hamilton is February 2, 2024. *

After the deadline, The Center cannot make any changes to Hamilton tickets. Ticket exchanges may incur a price difference due to show date, seating section, or ticket pricing, that is due at the time of the exchange. No refunds will be given for exchanges to a lower-priced show or seating section. Please reach out to Broadway Dallas for any other ticketing exchange inquires for Hamilton.

*Exchange deadline is subject to change.

What is the Broadway at the Center series season ticket holder one show swap benefit?
As a season ticket holder, you may exchange tickets for one production to another within the 2023-2024 Broadway at the Center season for the AT&T Performing Arts Center presented shows (The Cher Show, Annie, Chicago, Shrek the Musical).

This season we are also extending the Broadway at the Center season ticket holder show swap benefit to include the add-on shows Jagged Little Pill, Cirque Musica Holiday Wonderland and MOMIX’s Alice. This benefit does not extend to the Broadway Dallas add-on show (Hamilton).

Show swaps may incur a price difference due to show date, seating section, or ticket pricing, that is due at the time of the exchange. No refunds will be given for exchanges to a lower-priced show or seating section.

When can I purchase additional Broadway at the Center single tickets near my seats?

Season ticket holders can purchase additional tickets now over the phone for the AT&T Performing Arts Center presented shows (The Cher Show, Annie, Chicago, Shrek the Musical). Seating will be assigned in late August once all season ticket holders have been assigned subscription seats.

I cannot attend my performance. Can I get a refund?

Sorry, there are no refunds. All ticket sales are final. You do have a couple of options, though!

  • You can offer tickets to a friend. Tickets make fantastic gifts! E-tickets may be transferred and sent directly to your friends through your online account.
  • You may also donate your tickets to the Center for resale. Ticket donation must be made at least 24 hours before the performance and may not be made after the performance under any circumstance. Your donation may be tax-deductible and supports the Center’s community and educational programs.

Does the Center have assistive listening devices?

Yes, Assistive Listening Devices are available at Guest Services. There is no charge for the devices, but a photo ID is required.

Accessibility Information

The Center is compliant with the Americans with Disabilities Act. We welcome all patrons and offer various services to meet any special need. Please click here for details.