FAQs

At the Center

Q: What is the AT&T Performing Arts Center’s address?

A: The physical address of the AT&T Performing Arts Center is: 2403 Flora Street, Dallas, Texas 75201. The administrative office address is: 2100 Ross Avenue, suite 650, Dallas, Texas 75201. The AT&T Performing Arts Center Information Center is 2353 Flora Street, Dallas, Texas 75201.

Q. What is the emergency/security hotline?

A. Should an emergency arise during a performance, please call 214-978-3620.

Q. Is there a Lost and Found?

A. Lost and found items are turned in to Public Safety at the end of every performance. During the performances, items are held at the Concierge Desk located by the main entrance. To inquire about a lost item, please contact Public Safety at 214-978-3620.

Q: Do your venues offer booster seat cushions?

A: Yes, we offer booster seats at the Winspear Opera House and the Wyly Theatre.

Q: Is there a coat check?

A: Coat Check is available in both the Winspear Opera House and Wyly Theatre, during colder months or inclement weather.

Q: Does the AT&T Performing Arts Center have Assistive Listening Devices?

A: Yes, Assistive Listening Devices are available at Guest Services in each venue. There is no charge for the devices but an ID is required (to be held at Guest Services) until the device is returned.

Q: Are drinks/food allowed in the venues?

A: Allowable concessions will vary by production in the Winspear Opera House, Wyly Theatre and Annette Strauss Square. Concessions are available in all venues.

Q: Is the AT&T Performing Arts Center accessible to persons with disabilities?

A: Yes! The AT&T Performing Arts Center is 100% ADA compliant and we take great pride in its accessibility. If you require special accommodations, please let us know at the time of your ticket purchase, or call the Box Office (at 214-880-0202) at least 24 hours prior to your performance, to make arrangements.

Q: What if I arrive after the performance starts?

A: You may be held in the lobby until an appropriate time to enter the audience chamber. You may be seated in the first available seats with the understanding that you may take your actual seats at intermission.

Q: What is the dress code for attending an event?

A: Any attire that complements the spirit of the performance or occasion you are attending is the way to go!

Q: When do the buildings open?

A: The Winspear Opera House and Wyly Theatre lobbies open 90 minutes prior to curtain. The doors to the audience chambers open approximately 30 minutes prior to curtain. The venues are not open to the general public during the regular business day. Tours are by appointment only.

Q: Can I take photos during the performance?

A: Thank you for asking, but no. The shows are copyrighted and the use of cameras/picture phones with or without a flash or any other type of recording device is strictly prohibited. Violators are subject to confiscation of devices, film, tape, disc, cards, etc., ejection from the performance and financial damages. For your protection, all cameras and picture phones should be placed in a pocket or purse (and kept there) when in the performance.

Parking

Q: Where do I park?

A: Underground parking is available below the AT&T Performing Arts Center in Lexus Red Parking and Lexus Silver Parking. Both parking facilities are accessed from Jack Evans Street (formerly Fairmount Street). We strongly encourage prepurchasing parking with your tickets. There are also several independent parking lots providing more than 3,000 spaces in the immediate area.

Q: How much does parking cost?

A: The AT&T Performing Arts Center’‘s prepaid parking is $15 for self-parking and $25 for valet parking. Offsite parking varies but is usually in the same price range.

Q: Is there a drop-off area in front of the venues?

A: Patrons may be dropped off on Flora Street.

Tickets

Q: When will I receive my tickets?

A: Subscriptions are typically mailed approximately four weeks prior to the first performance in your series. Single tickets are mailed on a daily basis. Tickets purchased less than 10 calendar days prior to the performance date will be held at Will Call at the Box Office.

Q: The tickets I purchased have not arrived in the mail as I requested. What do I do?

A: Tickets purchased at least 10 calendar days prior to an event are mailed to the address you provided at the time of your order, unless you requested Box Office pickup. Tickets ordered less than 10 calendar days prior to an event will be automatically held at the venue Box Office for Will Call pickup. If you believe your tickets were mailed but you have not received them, please call the AT&T Performing Arts Center Box Office at 214-880-0202 to arrange a ticket reprint or a Seat Pass. Reprinted tickets and Seat Passes may be claimed at Will Call, one and a half hours prior to curtain, with a valid ID.

Q: Can I exchange my tickets or get a refund if I have a schedule conflict?

A: As a general rule, subscribers may exchange their tickets for another performance of the same production. An exchange fee or price change may be incurred. Single tickets to some events are exchangeable for a $10 per ticket fee (price change may be incurred), but as a general rule single tickets are nonexchangeable. All tickets are nonrefundable.

Q: How do I exchange my tickets?

A: Tickets may be exchanged at the AT&T Performing Arts Center Box Office, via fax, mail or phone. Tickets must be exchanged at least 24 hours prior to the ticketed performance date. Via AT&T Performing Arts Center Box Office—-You may personally bring your current tickets to our Box Office during regular office hours and we will help you with seating for another performance. Via Fax—-You may tear your tickets in half, make a copy of them torn, and fax the copy to the AT&T Performing Arts Center Box Office at 214-880-0303. Your new tickets can be claimed at our Box Office with a valid ID. Via Mail—-You may mail your old tickets to 2100 Ross Avenue, suite 650, Dallas, Texas 75201, with a note of explanation for an exchange. We recommend, for your protection, using certified mail. Via Phone—-Call the Box Office at 214-880-0202. Please have your current tickets handy to expedite your exchange.

Q: I can’t attend my performance and it’s either too late to exchange my tickets or none of the remaining performances work in my schedule. Since I can’t get a refund, what do I do with these tickets?

A: You have a couple of options. You can offer your tickets to a friend. Tickets make fantastic gifts! Or, you can donate your tickets back to the AT&T Performing Arts Center for resale. You’ll receive a tax donation letter a few weeks afterward for the face value of the ticket.

Q: How do I donate my tickets?

A: Tickets for donation must be received at least 24 hours prior to the ticketed performance. You may bring them personally to the AT&T Performing Arts Center Box Office, fax a copy of the torn tickets, mail them back to us, or call the Box Office at 214-880-0202 to arrange the donation. A donation letter for tax purposes will be mailed to you within two weeks of your performance.

Q: Can I get extra tickets near my seats?

A: You may call the Box Office at 214-880-0202 to check seating availability near your seats. If there are no seats near or next to your current seats, we can help you select new seats.

Q: What if I lose my ticket?

A: The AT&T Performing Arts Center Box Office will be happy to reprint your ticket. You must present a valid ID in person at the Box Office to receive your replacement ticket.

Q: If I didn’t like the show can I get a refund?

A: We are sorry that you didn’t enjoy the performance, but tickets are nonrefundable.

Q: Does my child need a ticket if he or she will sit on my lap anyway?

A: Yes, every person regardless of age must have a ticket.

Q: Is there an age limit for children attending a performance?

A:  Age recommendations vary by production. Please see the performance description on our website for guidelines.

Q: Do you have special ticket rates for groups?

A: Groups of 10 or more may be eligible for certain benefits. Please contact Group Sales at 214-978-2878 for information.

Q: Do you offer gift certificates?

A: Yes we do! Gift certificates may be purchased for any denomination and are redeemable for any AT&T Performing Arts Center-presented performance at the AT&T Performing Arts Center for one year from the date purchased. They may be purchased and redeemed at our Box Office or over the phone.