FAQs

FAQs

At the Center

Q: What is the AT&T Performing Arts Center’s address?

A: The physical address of the AT&T Performing Arts Center is:

2403 Flora Street
Dallas, Texas 75201

The administrative office address is:

700 N Pearl St, Suite N1800
Dallas, Texas 75201

The AT&T Performing Arts Center Information Center address is:

2353 Flora Street
Dallas, Texas 75201.

Q. How can I be contacted during a performance in case of an emergency?

A. While we do request mobile devices be silenced during performances, please feel free to check your messages at an appropriate break or intermission. Additionally, Guest Services is happy to deliver urgent messages. 214-978-3620 should be provided as a point of contact number if urgent message delivery is expected. Patron name, section, row and seat number are required. Please see any Guest Services representative at the theater if you need to use this service.

Q. Is there a Lost and Found?

A. Lost and found items are turned in to Public Safety at the end of every performance. During the performances, items are held at the reception desk located by the main entrance. To inquire about a lost item, please contact Public Safety at 214-978-3620 or click here to submit a lost item report.

Q: Do your venues offer booster seat cushions?

A: Yes, we offer booster seats at the Winspear Opera House and the Wyly Theatre.

Q: Is there a coat check?

A: Coat Check is available in both the Winspear Opera House and Wyly Theatre, during colder months or inclement weather.

Q: Does the AT&T Performing Arts Center have Assistive Listening Devices?

A: Yes, Assistive Listening Devices are available at Guest Services in each venue. There is no charge for the devices but an ID is required (to be held at Guest Services) until the device is returned. For more information, click here

Q: Are outside food/beverage allowed in the venues?

A: No, outside food/beverage are not allowed into the venues. Concessions are available in all venues.

Q: Are concessions allowed into the seating area?

A: Yes however what is allowed in will vary by production.

Q: Can I bring my own chairs/blankets to Strauss Square?

A. Yes, blankets and small chairs are permitted in Strauss Square unless otherwise noted on the individual production page. For more information about what items are permitted in Strauss Square, click here

Q: Is the AT&T Performing Arts Center accessible to persons with disabilities?

A: The AT&T Performing Arts Center 
is compliant with the Americans 
with Disabilities Act. We welcome all 
patrons and offer a variety of services 
to meet special needs. For additional
 assistance, please contact the Box 
Office at 214.880.0202 or click here for more information.

Q: Can I bring my pet?

A: AT&T Performing arts Center has a no pets allowed policy inside Center buildings. Any trained service animal is welcome.

Q: What if I arrive after the performance starts?

A: Permission for late seating 
is determined by each show
 appearing at the Center and is 
permitted in most cases. You 
may be held in the lobby until
 an appropriate time to enter or
 be asked to take the first available seats until intermission.

Q: What is the dress code for attending an event?

A: Any attire that complements the spirit of the performance or occasion you are attending is the way to go!

Q: When do the buildings open?

A: The Winspear Opera House and Wyly Theatre lobbies typically open 90 minutes prior to curtain. The doors to the audience chambers open approximately 30 minutes prior to curtain. At Strauss Square, the gate typically opens 1 hour prior to showtime. The lobbies of the Winspear Opera House and the Wyly Theatre and the grounds of 
Strauss Square are open to the general public from 9am-5pm on weekdays as event 
schedules permit. Venue tours are by appointment only.

Q: How can I schedule a venue tour?

A: Venue tours are free of charge and available weekdays Monday through Friday. Click here for more information or to submit a tour booking request.

Q: Can I take photos during the performance?

A: Many shows are copyrighted and the use of cameras/picture phones with or without a flash or any other type of recording device is strictly prohibited. Violators may be asked to leave the performance. Cameras and picture phones should be placed in a pocket or purse when in the performance.

Q: What is your handgun policy?

A. The nonprofit AT&T Performing Arts Center prohibits open carrying of handguns on the premises (Texas Penal Code 30.07) and prohibits concealed carrying of handguns at certain events (30.06). If you have questions or concerns, please email us at publicsafety@attpac.org.

Q: How can I get a job at the Center?

A. Current job openings can be found here

Q: How can I become a Center member?

A. As a nonprofit organization dedicated to cultivating the cultural landscape of North Texas, the AT&T Performing Arts Center depends on generous support of businesses and individuals like you. Click here to learn more about Center Circle membership and its benefits.

Q: How can I become a volunteer?

A. Click here to learn more about volunteer opportunities at the center or to apply to become a volunteer.

Parking

Q: Where do I park?

A: Underground parking is available below the AT&T Performing Arts Center in Lexus Red Parking and Lexus Silver Parking. Both parking facilities are accessed from Jack Evans Street. We strongly encourage prepurchasing parking with your tickets. There are also several independent parking lots providing more than 3,000 spaces in the immediate area. For more information or to purchase parking, click here

Q: Is there a drop-off area in front of the venues?

A: Patrons may be dropped off on Flora Street.

Tickets

Q: When will I receive my tickets?

A: Subscriptions are typically mailed approximately four weeks prior to the first performance in your series. Single tickets are mailed on a daily basis. Tickets purchased less than 10 calendar days prior to the performance date will be held at Will Call at the Box Office.

Q: The tickets I purchased have not arrived in the mail as I requested. What do I do?

A: Tickets purchased at least 10 calendar days prior to an event are mailed to the address you provided at the time of your order, unless you requested Box Office pickup. Tickets ordered less than 10 calendar days prior to an event will be automatically held at the venue Box Office for Will Call pickup. If you believe your tickets were mailed but you have not received them, please call the AT&T Performing Arts Center Box Office at 214-880-0202 to arrange a ticket reprint or a Seat Pass. Reprinted tickets and Seat Passes may be claimed at Will Call, one and a half hours prior to curtain, with a valid ID.

Q: Can I exchange my tickets or get a refund if I have a schedule conflict?

A: As a general rule, subscribers may exchange their tickets for another performance of the same production. An exchange fee or price change may be incurred. Single tickets to some events are exchangeable for a $10 per ticket fee (price change may be incurred), but as a general rule single tickets are nonexchangeable. All tickets are nonrefundable.

Q: How do I exchange my tickets?

A: Tickets may be exchanged at the AT&T Performing Arts Center Box Office, via fax, mail or phone. Tickets must be exchanged at least 24 hours prior to the ticketed performance date. Via AT&T Performing Arts Center Box Office—-You may personally bring your current tickets to our Box Office during regular office hours and we will help you with seating for another performance. Via Fax—-You may tear your tickets in half, make a copy of them torn, and fax the copy to the AT&T Performing Arts Center Box Office at 214-880-0303. Your new tickets can be claimed at our Box Office with a valid ID. Via Mail—-You may mail your old tickets to 700 N Pearl St, suite N1800, Dallas, Texas 75201, with a note of explanation for an exchange. We recommend, for your protection, using certified mail. Via Phone—-Call the Box Office at 214-880-0202. Please have your current tickets handy to expedite your exchange.

Q: I can’t attend my performance and it’s either too late to exchange my tickets or none of the remaining performances work in my schedule. Since I can’t get a refund, what do I do with these tickets?

A: You have a couple of options. You can offer your tickets to a friend. Tickets make fantastic gifts! Or, you can donate your tickets back to the AT&T Performing Arts Center for resale. You’ll receive a tax donation letter a few weeks afterward for the face value of the ticket.

Q: How do I donate my tickets?

A: Tickets for donation must be received at least 24 hours prior to the ticketed performance. You may bring them personally to the AT&T Performing Arts Center Box Office, fax a copy of the torn tickets, mail them back to us, or call the Box Office at 214-880-0202 to arrange the donation. A donation letter for tax purposes will be mailed to you within two weeks of your performance.

Q: Can I get extra tickets near my seats?

A: You may call the Box Office at 214-880-0202 to check seating availability near your seats. If there are no seats near or next to your current seats, we can help you select new seats.

Q: What if I lose my ticket?

A: The AT&T Performing Arts Center Box Office will be happy to reprint your ticket. You must present a valid ID in person at the Box Office to receive your replacement ticket.

Q: If I didn’t like the show can I get a refund?

A: We are sorry that you didn’t enjoy the performance, but tickets are nonrefundable.

Q: What is your child admission policy?

A: Everyone, regardless of age, must have a ticket. Children under the age of 4 will not be admitted unless the performance is family friendly and appropriate for all ages. Please see the performance description for the event you are purchasing for guidelines.

Disruptions impact the cultural experience for patrons and performers. Everyone must be able to sit quietly through a two-hour (or longer) performance without disrupting others. Ushers may ask parents whose children are noisy to remove them from the venue. If there is a repeated disruption by anyone, we reserve the right to revoke admission and refund your purchase.

Q: Do you have special ticket rates for groups?

A: Groups of 10 or more may be eligible for certain benefits. Please contact Group Sales at 214-978-2879 or Groups@attpac.org for information.

Q: Do you offer gift certificates?

A: Yes we do! Gift certificates may be purchased for any denomination and are redeemable for any AT&T Performing Arts Center-presented performance at the AT&T Performing Arts Center for one year from the date purchased. They may be purchased and redeemed at our Box Office or over the phone.