Frequently Asked Questions

Address

Q: What is the AT&T Performing Arts CENTER address?

A: The physical address of the Center is:
2403 Flora Street
Dallas, Texas 75201
The administrative office "mail" address is:
2100 Ross Ave, Suite 650
Dallas, Texas 75201

Tickets and Subscriptions

Q: When will I receive my tickets?

A: Subscriptions are typically mailed about 4 weeks prior to the first performance in your series. Single tickets are mailed on a daily basis. Tickets purchased less than 10 days prior to the performance date will be held at Will Call at the Box Office.

Q: The tickets I purchased have not arrived in the mail as I requested. What do I do?

A: Tickets purchased at least 10 days prior to an event are mailed out to the address you provided at the time of your order, unless you requested Box Office pickup. Tickets ordered less than 10 days prior to an event will automatically be held at the Box Office for you. If you believe your tickets were mailed but you have not received them, please call the Box Office at 214.880.0202 to arrange a ticket reprint or a Seat Pass. Reprinted tickets and Seat Passes may be claimed at the Box Office 1 ½ hours prior to curtain with a valid ID.

Q: Can I exchange my tickets or get a refund if I have a schedule conflict?

A: As a general rule, subscribers may exchange their tickets for another performance of the same production. An exchange fee or price change may be incurred. Single tickets are non-exchangeable. All tickets are non-refundable.

Q: How do I exchange my tickets?

A: Tickets may be exchanged at the Box Office, via fax or through the mail. Tickets may not be exchanged over the phone. Tickets for exchange must be received at least 24 hours prior to the ticketed performance date.
Via Box Office---You may personally bring your “current” tickets to the Box Office during our regular Box Office hours and we will help you with seating for another performance.
Via Fax---You may tear your tickets in half, make a copy of them torn, and fax the copy to the Box Office at 214.880.0303. Your “new” tickets can be claimed at the Box Office with a valid ID.
Via Mail---You may mail your “current” tickets to us with a note of explanation for an exchange. Please include a self addressed stamped envelope and we will mail your “new” tickets to you. We recommend, for your protection, using certified mail.

Q: I can’t attend my performance and it’s either too late to exchange my tickets or none of the remaining performances work in my schedule. Since I can’t get a refund, what do I do with these tickets?

A: You have a couple of options. You can offer your tickets to a friend. Tickets make fantastic gifts! Or, you can donate your tickets back to the Center for resale. You’ll receive a tax donation letter within two weeks afterwards for the face value of the tickets.

Q: How do I donate my tickets?

A: Tickets for donation must be received at least 24 hours prior to the ticketed performance. You may bring them personally to the Box Office, fax a copy of the torn tickets, or mail them back to us. Tickets may not be donated over the phone. A donation letter for tax purposes will be mailed to you within two weeks of your performance.

Q: Can I get extra tickets near my season seats?

A: Once you receive your tickets, you may call us at 214.880.0202 to check availability near your season seats. If there are no seats near or next to your current seats, we can help you select new seats.

Q: What if I lose my ticket?

A: The Box Office will be happy to reprint your ticket. You must present a valid ID in person at the Box Office to receive your replacement ticket.

Q: If I didn't like the show can I get a refund?

A: Sorry you didn't enjoy the performance, but tickets are nonrefundable.

Children

Q: Does my child need a ticket if they will sit on my lap?

A: Yes, every person regardless of age must have a ticket.

Q: Is there an age limit for children attending a performance?

A: Age recommendations vary by production. Please see the performance description on our Web site for guidelines.

Q: Do your venues offer "booster seat" cushions?

A: No. Our venues do not offer booster seats.

Arriving at the Center / Performance Start Time

Q: Is there a "drop off" area in front of the venues?

A: Patrons may be dropped off on Flora Street.

Q: When do the doors to the theatre open?

A: The Winspear Opera House and Wyly Theatre lobbies are open daily during regular Box Office hours. The doors to the audience chambers will open 30 minutes prior to curtain.

Q: What if I arrive after the performance starts?

A: You will be held in the lobby until an appropriate time to enter the audience chamber. You may be seated in the first available seats with the understanding that you may take your actual seats at intermission.

Patron Services / Restrooms

Q: Is there a coat check?

A: Coat check in the Winspear Opera House is located in the main lobby. Currently no coat check is available at the Wyly Theatre.

Q: Are the restrooms easy to find?

A: Restrooms are located on each level of the Winspear Opera House and in the lobby of the Wyly Theatre.

Q: Do the venues have Family Restrooms?

A: Family restrooms are available in the main lobbies of both the Winspear Opera House and the Wyly Theatre.

Dining at the Center

Q: Is there a restaurant at the AT&T Performing Arts CENTER?

A: The Winspear Opera House has both a seated restaurant which will open following the Center's opening and a casual café. The Wyly Theatre offers a concession area with beverages and light food service.

Q: Do I need a reservation at the restaurant? What are the restaurant hours?

A: Reservations will be suggested at the Winspear Opera House restaurant. Please check back for further information on the opening of the restaurant. You do not need reservations for the Winspear Opera House Café or the Wyly Theatre concession area.

Q: Are drinks/food allowed in the theatres?

A: Only water in a plastic reseal-able container is allowed inside the audience chamber of the Winspear Opera House. Allowable concessions will vary by production in the Wyly Theatre and Annette Strauss Artist Square.

Dress Code

Q: What is the dress code for attending an event?

A: Any attire that compliments the spirit of the performance or occasion you are attending is the way to go!

Audio and Video Recoding Devices

Q: Can I take photos during the performance?

A: Thank you for asking, but no. The shows are copyrighted and the use of cameras/picture phones with or without a flash or any other type of recording device is strictly prohibited. Violators are subject to confiscation of devices, film, tape, discs, cards, etc., ejection from the performance venue and financial damages. For your protection, all cameras and picture phones should be placed in a pocket or purse (and kept there) when in the performance venue.